As always timely, kind, professional Service. I feel a little bit like I’m being “up sold” when you recommend service beyond the original service request. i.e. rodent prevention including power wash, differential fluids “slightly off colored”. If you would offer the additional service recommendation with some sort of advice about what the consequences of not doing the recommendation it would help me decide. (We recommend X but you could wait until the next service with out seriously risking damage to your car) But this is small issue and I’m free to say no, but without comparative risk data the decision feels like I “should, if I were smart” want to have the recommendation followed. As my five star rating implies , you are great.
Thank you Paul for taking the time to right such a thoughtful review. We are taking your suggestions to heart and will work on providing more information on the importance of our recommendations. Information and education is key! Thanks for your trust in bringing your 2019 Subaru Crosstrek to us for your service needs. Please rest assured we will never recommend services that aren't necessary.
- Matt's Import Haven